Customer Service Executive Kannada
Passion Gaming Private Limited
Location
Panchkula | India
Job description
Responsibilities
- Should attain FCR while addressing customer queries in the blend of Voice Chat and Email (Inbound & Outbound)
- Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
- Follow up to ensure that appropriate actions were taken on customers requests to achieve customer delight
Requirements
Education and Experience Required
- Should have an experience of minimum 1 years as a customer service executive
- Should have relevant experience on CRM tools
- Experience in the skillbased gaming industry is a plus
- Extremely good oral communications skills in Kannada
- Commitment towards serving the resolution on customer issues
- Good interpersonal and writing skills (English)
- Ability to learn and develop as per the industry dynamics
Education and Experience Required 3+ years of experience with a solid foundation in computer science and strong competency in data structures, algorithms, and software design NodeJS expert Solid understanding of Socket.io, Redis & RPC Good knowledge of one or more RDBMS and NoSQL databases Good understanding of nuances of distributed systems, scalability, and availability In-depth understanding of concurrency, synchronization, & memory usage Experience with IaaS clouds like AWS, GCP, Azure, etc Experience with other programming languages is a plus Experience in a startup environment is a plus Excellent communication skills. Putting your thoughts through to other stakeholders in a cohesive manner should not be a problem for you.
Job tags
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