Location
Jaipur | India
Job description
Role Purpose
The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery
Do
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | DM/ Program Manager | Delivery strategy and governance |
Transition team | To ensure smooth project handover to the delivery team | |
Holmes RO and Tools team | Automation initiatives within an account | |
BU Quality Team/ Central Quality Team | To deploy central quality policy and framework | |
Legal and Compliance | For contract management | |
CWMG, WMG | For fulfilment and demand forecasting | |
Global Talent Acquisition, Global Campus Head | For recruitment and campus hiring | |
Talent Transformation Team, Competency Group | To deliver specific trainings, certification programmes | |
GIMS | For visa processing/ stamping | |
Internal audit team | Audit of various accounts as per compliance | |
HRBP | To drive HR engagement activities and resolve people related issues | |
Finance team (BU/ SL) | For COD calculation, payment/ invoice management | |
Procurement team | For contract management (MSA and SOW) | |
IMG team | To fulfil logistics requirement | |
FMG team | To fulfil ODC infrastructure/ IT requirements | |
TSG group | For recovery and containing the escalations | |
External | Customers | To drive business growth and relationship management |
Vendors/ Partners/ OEM’s/ Contract Manufacturers | For resourcing/ contracting, trainings, technology platforms, equipments etc |
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Deliver
No. | Performance Parameter | Measure |
1. | Delivery Management – Client satisfaction | PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter |
2. | Delivery Management – operational efficiency | Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects |
3. | Delivery Management – Financials | Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives |
5. | Capability Building | % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix |
6. | Team Management | Team attrition %, Employee satisfaction score |
Job tags
Salary