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Location

Mumbai | India

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Job description

Customer Service – Import

 Handling shipments Air / Sea (LCL, FCL, AIR)

 Following up with the counterpart/co-loaders on daily routing orders & updating the

same to client on daily basis.

 Preparing CAN copies and sending Cnee with arrival Details.

 Resolving the issues & query of customers regarding daily routing orders.

 Execute order request – calls / email.

 Email suppliers, carrier & customers with shipping updates

 Track shipments and confirm receipt & arrivals of shipments.

 Ensure customer experience by addressing customer concerns and resolving issues.

 Responsible for answering and routing phone calls, handling enquires.

 Preparing Daily status report, updating DSR on daily basis & sending to respective

Cnee with proper updates.

Customer Service – Sea Export

 Co – ordination with various departments and customers to enable smooth

functioning and flow of information between various teams.

 Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing)

 Part of Client Pitching Team from Operations and Procurement end.

 Resolve conflicts between Shipper and Liner about their shipment.

 Monitor vendor service delivery against SLA and frame agreements.

 Increasing the operational efficiency within the organization.

 Follow up with Carrier/Co-loader for onboard/loading confirmation.

 Maintain flow of information between customer and carrier team about their

shipment.

 Handling regular customer service profile

 Arranging for Transportation and custom clearance.

 Monitoring post shipment documents along with invoices to customer

 Create DSR for customer and internal assessment.

Pricing

 Freight negotiations with carriers for existing & new customers.

 New customer acquisition.

 Overseas agent nomination.

 Share all the mandatory details required for the shipments.

 Send quotation to the clients.

 Negotiations with overseas agent / co-loader.

 Track the closure & conversion of shipments.

 Probe for client feedback & act accordingly.

Skills: customer service,import,export,price quotes,negotiation,freight,forwarding,air,ocean transportation,seafreight

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Job tags

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Salary