ISS | Institutional Shareholder Services
Location
Mumbai | India
Job description
Let's be #BrilliantTogether
ISS is growing! We are presently seeking a
Salesforce Administrator to join our global organization.
Overview The Salesforce Administrator will take a vital role in the maintenance and support for the Salesforce system. As Salesforce is a critical application in the business (supports sales, client services, marketing, finance, and operation teams), this is a highly visible role and a key member of the Corporate Information Technology (IT) Team.
The ideal candidate must be able to communicate well with co-workers and business teams. Quality is key, as well as the ability to understand business requirements and translate them into a technical reality that is extendable and maintainable. The candidate should be amenable working on a midshift/nightshift schedule, as business requires.
Responsibilities - Proactively engage and support our user groups, including sales, client services, sales operations, finance, legal, delivery teams to resolve data and system issues, as well as to seek requirements to improve workflows and functionality.
- Design, develop, test, document, and deploy high quality business solutions on the Saleforce.com platform.
- Should be able to resolve tickets quickly and accurately, prioritize work and develop innovative solutions.
- Conduct day to day production activities, data maintenance, cleaning, and verification in Salesforce.com and Financial corporate systems.
- Build reports and dashboards.
- Demonstrated ability to effectively work in a multi-location team environment.
- Independently research, troubleshoot, and resolve issues within established Service Level Agreements.
- Assist in data imports/exports and maintain integrations to SFDC, expense system, financial system, and other corporate systems.
- Ensure configuration and release management principles are adhered to.
- Assist in the design and implementation of new processes and system enhancements.
- Assist in the testing, deployment and post-launch support of new functionality and ensure business needs are met and delivered in accordance with business specifications.
- Communicate with other ISS teams regarding request status, troubleshooting technical issues and finding creative solutions.
- Leverage industry best practices, frameworks, and methods.
- Possess sense of urgency with real focus on delivery dates and project completion.
- Comfortable working in an agile development environment with flexible processes and changing requirements.
- Strong analytical, problem solving and issue resolution skills.
- Other duties as assigned.
Qualifications Training & Experience
- Graduate of Bachelor's degree or higher.
- Must have five (5) or more years of professional experience in an IT organization and at least three (3) years' experience working with Salesforce.com administration.
- Experience in software development, data management, basic excel data analysis (Formulas, Pivot tables, lookups' etc.), and working knowledge on object-oriented and/or other programming languages such as SQL and SOQL
- Ability to learn new concepts and business processes rapidly with the enthusiasm to drive new initiatives and projects forward (Project management/ business analysis experience is a plus.)
- Strong oral and written communication skills (Fluency in English is essential)
- Able to thrive in a fast-paced and multicultural environment.
- Strong critical thinking, analytic and problem-solving abilities
Hybrid working arrangement (at least 3 days' work onsite per week)#ASSOCIATE
#IT
What You Can Expect From Us Our people are the moving force behind ISS. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let's empower, collaborate, and inspire one another.
Let's be
#BrilliantTogether .
About ISS ISS empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics, and insight. We are committed to positively impacting the environment and society through our market-leading solutions and leading by example.
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Institutional Shareholder Services ('ISS') is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as 'protected status'). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
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