- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices
What you'll do :
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring complex research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Manages quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Provides administrative support by assisting management with training other team members; supporting special projects involving advanced research and review of data; establishing agendas and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports assigned business area in the development and execution of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
Qualification - Any Graduate
Skillset Required
- MS Excel
- MS PowerPoint
- Presentation Skill
- Communication
- Reporting
Our Ideal Candidate
- You make sound judgment and promote a customer/member focused environment and flexible to work in different shifts.
- You optimize execution and results.
- You inspire commitment through communication and influence.
- You demonstrate adaptability while thinking and acting strategically.
- You proactively lead volunteer activities, programs and initiatives in order to improve the community.
- You build and sustain internal and external relationships.
- Experience in Workday would be plus
- Experience in Service Now would be plus
Minimum Qualifications
Option 1: Bachelors degree in business, human resources, information technology, or related area.
Option 2: 2 years experience in business, human resources, information technology, or related area.
1 year s supervisory experience. Preferred Qualifications
Bachelors degree in Business, Human Resources, Information Technology, or related area and 2 years experience in business, human resources, information technology, or related area., Using intermediate functionality of Microsoft Office
