Customer Support Representative, India

Extron

Location

Mumbai | India

Job description

General Responsibilities

Provide Excellent Customer Service
Handle all Customer Service related calls and emails
Issue quotations through CRM
Enter customer orders accurately into Avante System
Monitors stocks availability and liaise with customers and ensure shipment of orders as scheduled
Generates loan/evaluations in Avante System
Updates CRM and assets where applicable
Develop and maintain close relationships and contact with customers
Ensure database accuracy with updates as required in CRM and Avante
Issue RMA for credit, for loan and and process advance replacement orders
Have full understanding of the S3 Philosophy, Avante, CRM and Outlook
Utilize marketing tools such as website to support customers
Know Sales Policies and Procedures and Dealer Pricing levels
Invitations to Extron events and schools
Maintain and file away/archives official documentation in CRM and respective locations

Qualified Candidates Will Have

Diploma in any discipline
Professional, high energy, communication skills (written and verbal)
Some experience in a helpdesk support environment
Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics
Desire to build customer relationships
Strong attention to detail, highly organized, and computer literate
Ability to work well in a fast-paced professional office environment

Job tags

Salary