Customer Service Representative (Dispatch)
Location
Chandigarh | India
Job description
Responsibilities
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with drivers about freight details, delivery or pickup times, and special handling requests.
- Planning pre-determined routes and accommodating route changes as needed.
- Preparing dispatch documents, as well as generating freight bills and invoices.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing drivers' logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
- Should be able to update events correctly in the software, accurate communication with planners.
Requirements - Bachelor's or associate degree in transportation or logistics would be advantageous.
- 2-3 years of experience as a truck dispatcher in a similar industry.
- Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
- Extensive experience in customer services, as well as generating freight bills and invoices.
- On hands experience with Truck Mate/ TMW software
- Proficiency in office software, including Microsoft Word, Excel, and Outlook
- Ability to monitor drivers' logs, truck maintenance schedules, and repairs.
- Knowledge of applicable transportation regulations and laws.
- Excellent organizational, communication, and time management skills.
Job Type: Full-time, Contract
Work Location: Work from Office located at Chandigarh IT Park
Shift Timings: Night shifts.
Job tags
Salary
