Tigi HR Pvt Ltd
Location
Delhi | India
Job description
Job Description :
Requirement : Telecaller/Telemarketer-Home Health Care Qualification: Graduation/ Background in healthcare related education will be preferred Experience: 2-5 Years Minimum Gender: Male/Female - Must Have experience in Portea Home Healthcare/ Broomees/Apollo Homecare/ DaburHomecare/Healthcare at Home/Care 24/ Max Home Healthcare/Care to Cure/ CuroDoc/ElderCare/Life Circl/Emoha Elder Care/ Epoch Home Care Principal Duties and Responsibilities : Sales related responsibilities : - Call on the data and convert it into sales. - Create new client base for the organization. - Attending to the inbound calls and converting them into sales. Schedule appointments for patients/clients : - Answer telephone promptly and in a polite and professional manner. - Obtain and enter accurate demographic information into the CRM (address, telephone number, name of insurance or self-pay status etc.)- Schedule appointment correctly - review appointment date, time, location, and provider name with caller. - Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). - Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork. - Remind caller of cancellation/rescheduling. - Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization. - Act as a liaison for the patients/clients and the Center : - Direct calls to other departments as needed. - Use sound judgment in handling calls, especially with upset patients. - Understanding of when to escalate calls to the senior authorities. Service patients : - Make reminder calls as requested. - Make calls to reschedule appointments when necessary. - Aid with mailings and other projects as call volume permits. - Other reasonably related duties as assigned by supervisor or manager. Qualifications : - Graduate. Associate degree or related healthcare certification preferred. - One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology. - Should have strong knowledge of English and Hindi (Verbal and written). Preferred Traits : - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds. - Ability to handle a "call center" environment: work quickly and multi-task. - Ability to exercise good judgment to handle calls appropriately. - Ability to demonstrate good customer service.Job tags
Salary