An experienced Change and Continuous Improvement Specialist who is eager to take on a new and exciting role to drive operational success in the CCO team in Pune
You will lead on C&CI activities across the operation aimed at delivering a best in class indirect tax registration and returns service that delivers low cost, high value services for Avalara
You will lead on understanding processes, hosting workshops and Kaizen events, identifying and implementing effective process improvements and enabling a Lean Six sigma culture across the Company
You will have experience of deploying Lean Six Sigma management tools within a complex environment and will have the ability to prioritise and deliver a body of work that supports an ever-improving operational landscape
Responsibilities
Working with operational delivery teams, project managers, contractors, development teams and other project stakeholders to deliver effect improvements within the operation
Supporting the construction of all Standard Operating procedures for the Operational team
Shaping and driving delivery through effective problem solving and practical application of Lean Management tools including the hosting of effective team-based Kaizen events and workshops.
Mapping, improving and driving processes, ensuring smooth flow and tracking of deliverables, activities and information
Training and coaching others in Lean Six Sigma principles in order to mature a Lean Six Sigma culture across the Avalara business
Managing/Leading a small team of Lean Practitioners on an improvement/project basis
Building effective measurement tools to ensure delivered improvements continue to deliver and are sustained within an improving and controlled environment
Create compelling presentations to educate stakeholders and celebrate success
Support business initiatives, specifically for process improvements which benefit our Customers and Partners
Assignment to specific projects working as part of a team within the broader Avalara project and change landscape
Influencing stakeholders at all levels to ensure the smooth delivery of improvement initiatives
Ensure completion of all training as mandated by the company.
Qualifications
Lean Six Sigma qualified (green belt) with a demonstrable experience of effective improvement within a complex business environment
Experience in using facts and data to influence stakeholders across the business
Proficient in use of Minitab for data analysis (preferred)
Experience working at all organizational levels with a high degree of professionalism and business acumen
Ability to understand complex processes and present these in crafted and (where necessary) simplified presentation
Ability to train, coach and lead
Exceptional facilitator able to work with teams to generate and implement improvement ideas
Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams
Teamwork-oriented with a strong focus on customer satisfaction and business improvement
Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure end to end success
Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed