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Messaging Engineer


Open Hand Solutions


Location

Chandigarh | India


Job description

Key Responsibilities And Accountabilities

Messaging Engineer (ITC)

  • Serve as first line of support to Messaging-related escalations.
  • Optimizing PowerShell Active Directory, Exchange Online, and AzureAD PowerShell scripts for

automating daily Helpdesk Tasks.

  • Work with business units to design automatic email signatures through Crossware.
  • Oversee, audit, and enforce security compliance across Office 365 Tenant.
  • Provide advice and oversight to designing policy frameworks.
  • Troubleshoot Level 1 and Level 2 Messaging-related tickets within specified SLA.
  • Producing specifications and design for infrastructure according to business and technical

requirements.

  • Acting as an escalation point and mentor for helpdesk teams.
  • Carrying out security patching of infrastructure systems.
  • Interacting with and managing technology vendors.
  • Perform troubleshooting to isolate and diagnose infrastructure related issues.
  • Producing clear and concise documentation.

Unusual Challenges or Circumstances e.g. shift(s)/ unsocial hours/ travel etc

▪ There may be occasions that you may be requested to work out of the normal office hours

and/or be asked to participate in travel. This is subject to your manager's discretion and will

be discussed with you if applicable.

Key Results Areas

▪ Maintains Messaging Infrastructure to a high standard and successfully manages and delivers

various projects.

▪ Consistently at work on time, follows instructions and/or lead other team members if

required, responds to management direction and solicits feedback to improve performance.

Person Specification

Knowledge and Experience

▪ 5+ years working within an Infrastructure or Exchange/Messaging role.

▪ Knowledge and experience of Windows 2016 / Windows 2019 Server.

▪ Knowledge and experience of Active Directory and Group Policy.

▪ Knowledge and experience with SSO and ADFS.

▪ Knowledge and experience of Office 365 administration.

▪ Knowledge and experience with PowerShell.

▪ Knowledge and experience with DNS.

Messaging Engineer (ITC)

Desirable

▪ Familiarity working within Azure AD.

▪ Experience with managing Mimecast Anti-Spam Solutions.

▪ Experience with managing projects in an Enterprise environment.

▪ Demonstrable project experience with Mergers and Acquisitions as it relates to Office 365

(Email/OneDrive/SharePoint/Teams) integrations.

▪ Demonstrable experience working on with Enterprise Messaging platforms.

Skills And Abilities

Mandatory

▪ High technical ability/aptitude.

▪ Strong critical thinking, problem solving, and organization skills.

▪ Strong teamwork and collaboration skills.

▪ Excellent problem diagnosis and analytical skills.

▪ Excellent interpersonal skills.

▪ Good written and verbal communication skills.

Desirable

▪ Demonstrable experience to listen and express thoughts and ideas clearly and effectively,

verbally and in writing business requirements documentation.

Qualifications And Training

Mandatory

▪ 7+ Years working within an IT role

▪ 5+ Years in IT Infrastructure

▪ Bachelor's Degree or equivalent experience

Desirable

▪ Slack Certified Administrator

▪ Current industry standard certifications preferred (MCITP, MCSA, ITIL, etc).

▪ Documentation and technical + non-technical writing (plans, process + procedures etc.).

Messaging Engineer (ITC)

Aptitudes/Personal Profile

Mandatory

▪ Extensive experience working with others and prioritizing and planning work activities and

uses time efficiently as well as a willingness to assist where needed.

▪ Comprehensive experiences to stay focused despite changing conditions and workload and

have sole management of the tasks with some supervision.

▪ Maintains confidentiality, remains open to others' ideas and exhibits willingness to try new

things.

Desirable

▪ Some experience to adapt quickly to change in the work environment as well as manage

frequent requirement changes, delays or unexpected events.


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