Randstad
Location
Mumbai | India
Job description
As a Technical Writer, you will join the product team in a software SaaS company to create high-quality documentation, including how-to guides, videos, and other content that helps users get the most out of the company's software solutions. You will work closely with product managers, engineers, and other stakeholders to gather information and ensure that documentation is accurate, clear, and easy to understand. The ideal candidate will have experience in writing technical documentation for software solutions and be proficient in Zendesk and FrameMaker. Your responsibilities will include: Create and maintain technical documentation, including how-to guides, user manuals, and other content that helps internal and external users understand and use the company's software solutions. Work closely with product managers, engineers, and other stakeholders to gather information and ensure that documentation is accurate, clear, and easy to understand. Use Zendesk, FrameMaker and other tools to create and manage documentation. Create videos and other multimedia content to help users understand how to use the company's software solutions. Stay up to date with the latest features and functionality of the company's software solutions to ensure that documentation is accurate and up to date. Collaborate with the product team to ensure that documentation meets the needs of users and supports the company's product strategy. Create and maintain a style guide for documentation to ensure consistency across all documentation. Continuously evaluate and improve the documentation process to ensure that documentation is delivered efficiently and effectively. You should have: Bachelor's degree in Technical Writing, Computer Science, or related field. 3+ years of experience in technical writing, with a focus on software solutions in a SaaS environment Familiarity with software development methodologies and agile practices Experience writing for a global audience with the ability to communicate technical information in a clear and concise manner. Experience creating videos and other multimedia content to support documentation efforts. Strong attention to detail and ability to manage multiple projects and priorities simultaneously. Passion for creating exceptional user experiences through high-quality documentation. Proficient in Zendesk, FrameMaker Technical aptitude with the ability to quickly learn and understand complex technical concepts.
Job tags
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