Functional Support Consultant AX / Dynamics 365 F&O

Location

Hyderabad | India

Job description

About Us

Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything!

What You'll Do

We are looking for a Functional Support Consultant Dynamics AX / Dynamics 365 F&O to join our partner enablement and support team .

A key fixture of this team is to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and digitally transform using To-Increase Solutions. The ideal candidate is an experienced functional consultant, who has experience implementing business applications. In this role you can leverage your domain skills, to solve complex problems and challenges faced by our To-Increase partners and customers when deploying our ISV solutions.

You will have the opportunity to work with our agile product development team to contribute to the continuous improvement of our solutions. You will be part of a team with some of the most highly skilled employees in the industry that are working with Microsoft Dynamics AX and D365F&O and be part of an international organization with partners and customers around the globe.

You will:

As a Functional Support Consultant in the To-Increase partner enablement and support team, you will:

• Serve as primary contact for our customers for service and support requests on To-Increase solutions for Dynamics AX and D365F&O.
• Analyze, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide.
• Use pro-active and thorough communication to respond to support requests.
• Partner with the To-Increase development team in delivering incident resolutions, software fixes and software testing.
• Learn advanced solutions on Dynamics AX and D365 F&O and work with the latest Microsoft technology.
• Document reproduction steps in a standard environment.
• Triage support cases.
• Use your high level of professionalism, empathy, and business acumen to resolve complex problems.
• Follow and extend standard operating procedures.

What You Need to Be Successful (Minimum Qualifications)

• Any Full Time Bachelor's degree/PG.
• At least 4+ years of experience with Microsoft Dynamics AX in D365 F&O or AX2012.
• Functional knowledge of standard Dynamics AX systems functions (T&L and Project accounting), postings, roles and permissions, workflows, and batch jobs.
• Certifications on AX2012, D365F&O
• The ability to quickly learn new functionality and new products.
• Strong analytical skills.
• Excellent communication skills in English.
• Strong team player and high customer & commercial orientation with a pro-active attitude.
• Ability to work with international partners / customers. Exposure to cross-cultural working will be an added advantage.
• Energized by working collaboratively to evolve and optimize our customer experience program.

Nice to have:

LCS Functional and Technical experience.

Why Work for Us

While we are focused on creating top-quality ERP solutions, it also reflects on our team. Emphasizing on our people-first philosophy, at To-Increase, we genuinely strive for an environment that drives innovation, well-being, and community feeling. On the job, you will be given ample opportunities to learn on the job and continuously grow and improve yourself. With an inclusive culture, we recognize that every individual is different and allow the flexibility to work the way that suits them, which in turn helps generates creativity, problem-solving, and sustainability that wouldn’t otherwise be possible.

• People-oriented culture: Informal, non-hierarchical, people-oriented culture where every voice counts, and people are encouraged to be themselves.
• Hybrid workplace: Flexible working arrangement, creating a better work-life balance to improve employee motivation, performance, productivity and reduce stress.
• Emotional/Mental-health support (well-being) : Free and unlimited access to mental health support with OpenUp to drive an employee’s overall health and wellbeing.
• Career progression: Competitive salary and opportunities to grow, where you are given the freedom to take on the challenges head-on, dictating your own career path.
• Diversity: International and culturally diverse environment with colleagues, clients, and partners from different countries, bringing different perspectives and insights.
• Microsoft ISV partner: Leading ISV that is a Microsoft Gold Partner with premium industry solutions for Dynamics 365 with our 16+ years of industry experience.
• Investment in learning and growth: You will have the opportunity to identify your learning/growth path and fulfill those goals through learning platforms and opportunities within the organization.

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