Muthoot Finance
Location
Ludhiana | India
Job description
Customer Engagement: Interact with clients or customers to understand their needs and provide information or support as required.
Client Relationship Management: Assist in managing and nurturing relationships with clients or customers, addressing their inquiries, concerns, and needs.
Communication: Maintain effective communication with clients or customers through various channels, including phone, email, or in-person meetings.
Product or Service Knowledge: Develop a basic understanding of the organization's products or services to assist clients with their questions and requests.
Problem Solving: Address client issues, concerns, or requests and escalate more complex issues to senior colleagues or managers when necessary.
Data Entry: Record and maintain client information, interactions, and relevant details in the organization's CRM (Customer Relationship Management) system.
Feedback Collection: Gather feedback from clients to help the organization improve its products, services, or customer experience.
Client Education: Provide clients with information and resources to help them better understand and utilize the organization's offerings.
Team Collaboration: Collaborate with colleagues in sales, marketing, and customer support to ensure that clients' needs are met.
Administrative Support: Provide administrative support, such as scheduling meetings, preparing reports, or maintaining client records.
Performance Metrics: Monitor and report on key performance indicators (KPIs) related to client relationships and customer satisfaction.
Client Onboarding: Assist in the onboarding process for new clients, ensuring they are informed about the organization's products or services.
Job tags
Salary
