Capitalmind
Location
Bangalore | India
Job description
Sales Support Assistant
At Capitalmind we are looking for you to join us as a Sales Support Assistant . In this role, you will manage our client communication channels - Sales inbox and Whatsapp groups with clients - to provide valuable support to our sales managers by effectively responding to customer and prospect queries. As the support staff, your role kicks in after initial contact has been made by our Sales Managers. You will be responsible for follow-ups and addressing queries, playing a crucial role in maintaining and enhancing our customer relationships through effective communication and management of their needs and requests. In addition, you will support the maintenance of our CRM database, ensuring that all client interactions post-sales calls are accurately recorded and readily accessible for future reference. You should have the ability to analyse and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role. This role offers an excellent opportunity to contribute to the sales process and customer satisfaction directly. Key responsibilities: Manage Communication Channels : Manage and monitor the Sales inbox and WhatsApp group communications, ensuring all client inquiries and messages are responded to promptly and professionally. Maintaining CRM : Assist in maintaining our CRM system, including updating client information, logging interactions, and helping to streamline the sales process. Team Coordination : Work collaboratively with the sales team to facilitate smooth and effective sales operations. Provide data and guides to help the sales team Track Metrics : Develop and monitor performance indicators Customer Success : Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience Skills required: 1. Proven work experience in Sales support a plus 2. Excellent communication skills, both written and verbal, with a keen attention to detail. 3. Hands-on experience with CRM systems. Hubspot expertise is a plus. 4. Proficiency with MS Office Suite, particularly MS Excel and GSuite 5. A proactive attitude and the ability to work independently as well as part of a team. 6. Past experience in Finance and Wealth Management domain a plus Working with us means: · Competitive salary. We are well funded, and profitable. · A great working environment – we work in HSR Layout and have a neat, quiet office with four spacious floors with pubs and restaurants nearby · A very smart and motivated team to work with. From back-end tech to market domain knowledge, sales, and marketing, you’ll love to work here. · A fast-growing market – stock markets are just beginning to explode and we’re right at the center of it. What we would like from you: · We don’t care which college you went to. Or didn’t go. · We only care if you’re passionate about your work. If you like stock markets, that would work very well. We love it if you carry strong opinions, as long as they’re held lightly enough to change if the facts change. We love learning from failure and aren’t fazed by it. · We are very flat as an organisation, though you will sometimes see a few of us in suits on TV interview days which makes us also cringe. · We think you’ll love to be part of this team, if the opportunity sounds interesting, mail [email protected]Job tags
Salary
