Systems & Network Operations Center Engineer

Location

Bangalore | India

Job description

• As a SNOC (Systems Network Operations Center) Engineer, India - you will be responsible for working closely with our Operations team as well as IT and key members across our Business and Engineering teams to properly gauge warnings, push a fix or escalate the issue to the right team for a rapid response
• The ideal SNOC Engineer is someone who possesses a solid understanding of systems, network and hardware fundamentals and can quickly learn and get up to speed on the operations behind complex global systems
• Index s scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes millions of requests are evaluated across our exchange
• In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business

What We re Looking For:

• Technical Expertise : networking fundamentals, linux command line skills and a firm grasp of a wide range of different technical tools.
• Communication: Able to communicate clearly and effectively throughout the course of daily tasks.
• Documentation: Expected to write clear and concise documentation.
• Curiosity : things can (and will) break for a million different reasons; your curiosity will help drive you to identify and fix the things that go wrong.
• Alertness : we can never predict when things will go wrong so it is your job to be vigilant and prepared to respond when they do; you must be ready to reach out, ask questions and sound the alarm when necessary.
• Adaptability : the SNOC team provides 24/7/365 coverage. We need Engineers who can adapt to this schedule, on a rotating basis. This would include evenings and weekends, as well as holidays, while maintaining the standard number of working hours within the workweek.
• Analytical Thinking : your role is to monitor and log activity, analyze to understand the severity of a given problem and then collaborate with other departments while responding to issues in order to maintain technical defense.

Here s What You ll be Doing:

• Build and maintain alerts, dashboards, and automations.
• Continuously monitor internal metrics, including system performance, network traffic, and resource utilization in addition to other KPIs for different components within our infrastructure.
• Respond to alerts within our established SLOs and assist in incident triage, ensuring that the right teams are engaged to address issues promptly.
• Monitor network performance, troubleshoot issues, and build on existing tooling to advance networking performance visibility.
• Detect and troubleshoot incidents in a timely manner and coordinate and orchestrate production incident communications and escalations.
• Create and maintain runbooks and technical documentation, in addition to being familiar with internal and external escalation pathways.
• Diagnose and troubleshoot technical incidents by following documented procedures and using available resources.

Heres What You Need:

• Bachelor s degree/diploma in Computer Science, Networking, or IT.
• 1-2 years experience in previous roles in one or more of the following roles:
  • Network Operations Centre Analyst/Technician/Engineer
  • DevOps Engineer
  • IT/Helpdesk Analyst/Technician/Engineer
  • Linux System Administrator
  • Network Analyst/Technician/Engineer
• Or an equivalent combination of education and experience.
• Proficiency in Linux command line
• Experience with monitoring tools like:
  • Grafana
  • Prometheus
  • ELK
  • TICK
  • Nagios
  • Zabbix
• Problem solving skills coupled with well-developed networking knowledge and an inherent interest in complex systems are all key traits to bring to this role

Why You ll Love Working Here:

• Company paid comprehensive health and life insurance plans
• Paid Time off and flexible work schedules
• Company contribution to Provident Fund
• Participation in our company Stock options plan
• Company paid Parental Leave
• Monthly internet stipend
• Quarterly Wellness allowance
• Community engagement opportunities and donation-matching program
• Volunteer paid day off
• Annual virtual company retreats and regular community-led team events
• A workplace that supports a diverse, equitable, and inclusive environment -

Job tags

Salary