Star Union Dai ichi Life Insurance (SUD Life)
Location
Pune | India
Job description
STAR UNION DAI-ICHI LIFE INSURANCE COMPANY LIMITED is looking for Cluster Operations Manager to join our dynamic team and embark on a rewarding career journey
Strategic Planning:Develop and implement strategic plans for efficient operations within the assigned cluster, aligning with organizational goals
Team Leadership:Lead, mentor, and manage operations teams within the cluster to ensure high performance and collaboration
Process Optimization:Analyze and optimize operational processes to enhance efficiency, reduce costs, and improve overall performance
Resource Allocation:Allocate resources effectively to meet operational demands, ensuring optimal utilization and cost-effectiveness
Quality Assurance:Establish and maintain quality assurance processes to uphold service standards and customer satisfaction
Compliance:Ensure compliance with industry regulations, company policies, and safety standards across all operations
Performance Metrics:Define and monitor key performance indicators (KPIs) to track and improve operational performance within the cluster
Supply Chain Management:Oversee supply chain activities, including procurement, inventory management, and logistics, to maintain seamless operations
Customer Relationship Management:Collaborate with customer support teams to address operational issues and improve the overall customer experience
Risk Management:Identify and mitigate operational risks, implementing preventive measures and contingency plans as needed
Collaboration with Other Departments:Work closely with other departments such as finance, marketing, and human resources to ensure cross-functional alignment and collaboration
Continuous Improvement:Drive a culture of continuous improvement, encouraging feedback and implementing best practices for operational excellence
Job tags
Salary
