Roastea
Location
Bangalore | India
Job description
We are seeking a skilled and experienced Operations Manager- Location Ahmedabad with a strong background in cafe management to join our dynamic team. As the Operations Manager, you will oversee all aspects of our Cafe's operations, ensuring exceptional guest experiences and driving profitability.
Key Responsibilities:
Recruit, train, and supervise Cafe staff.
Create and maintain staff schedules, ensuring adequate coverage during peak hours.
Conduct regular performance evaluations and provide constructive feedback.
Foster a positive and collaborative work environment.
Ensure exceptional customer service and satisfaction.
Address customer concerns and resolve issues promptly.
Implement and uphold service standards and protocols.
Oversee day-to-day operations to ensure efficiency and effectiveness.
Monitor inventory levels and order supplies as needed.
Collaborate with the kitchen and front-of-house teams to optimize workflow.
Ensure food and beverage quality meets established standards.
Conduct regular inspections to maintain cleanliness and hygiene.
Implement and enforce health and safety regulations.
Manage budget and expenses to maximize profitability.
Analyze financial reports and implement cost-control measures.
Implement pricing strategies to optimize revenue.
Collaborate with the marketing team to develop and implement promotions.
Drive initiatives to attract and retain customers.
Monitor market trends and competitor activities.
Facilitate ongoing training programs for staff.
Keep the team informed about new menu items, promotions, and policies.
Identify opportunities for skill development and career growth.
Ensure compliance with local, state, and federal regulations.
Stay informed about changes in industry standards and regulations.
Qualifications:
Education and Experience:
Job tags
Salary
