Location
Bangalore | India
Job description
Introduction
At SymphonyAI, we are building the leading AI SaaS company for enterprise transformation across the most critical industry sectors. We provide focused AI applications designed to rapidly solve challenging business problems and deliver breakthrough insights, increasing operational efficiencies and growing revenue for customers.
Job Description Role Description: - End to end training delivery from Training Need Analysis to customer delight
- Syncing with delivery and product team to understand the continual
improvement of the product features and having the plan for self-upgrade of
product knowledge
- Provide training to audience including Customers, Partners & Employees
- Product/ Tool specific training on IT Service Management, Asset Management
& Operations Management
- Backup for US trainings (that would include training in US time zones), only in
case of unavailability of the primary trainer for that location
- Creating/ Helping the content development team to create training content
(ppt) for the target audience
- Maintain Training Data & Relevant Reports in the Training Sharepoint Site &
LMS
Experience: - Overall experience bracket preferred will be 6-8 years in technical training
domain
Educational Qualification: Industry certifications :
- ITIL Foundation, ESM/ ITSM tool administrator (preferred)
Skills required: - Primary Skills (Mandatory)
- Excellent english communication (both verbal and written)
- Mandatory experience of training delivery in ESM/ ITSM domain
- The Trainer should be Well versed in handling Software Product demo /
training.
- Full time industry experience required (not part time)
- Training content creation experience
- Proficiency with MS office suite (excel, ppt, word mandatory)
- Minimum ITIL Foundation certified
- Experience of hands-on training in ESM/ ITSM tools
- Basic knowledge of ITSM tools players & features
- Secondary Skills (Good-to-have)
- Prior experience in a product organization
About Us Who We Are SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.
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