The Wells Fargo Foundation
Location
Bangalore | India
Job description
About this role:
Wells Fargo is seeking a Loan Servicing Representative.
In this role, you will:
Support Loan Servicing functional area or processes
Identify opportunities to improve various areas within Loan Servicing and recommend solutions.
Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature.
Perform moderately complex administrative, transactional, operational, or customer support tasks.
Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Receive direction from Loan Servicing supervisors.
Escalate non-routine questions to experienced individuals
Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
Provide guidance to less experienced peers
Required Qualifications:
2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
PG degree in the stream of commerce, management or Arts.
Experience of more than 12-24 months in MNCs, offshore Units, (Banking sector preferred).
Knowledge in Banking, handling Collaterals
Strong analytical skills.
Fluency in English.
Job Expectations:
Basic Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills.
Ability to interact with all levels of an organization.
Ability to provide strong customer service and develop customer relationships.
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
Ability to work in a fast-paced deadline driven environment.
Experience meeting high production and quality standards.
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
Commercial Banking experience
Knowledge and understanding of loan administration or servicing commercial loan documentation.
Posting End Date:
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our to learn more.
Job tags
Salary