Specialist-Order Management&Customer Service

Location

Bangalore | India

Job description

Your Challenge

Receives and processes complex customer orders, inquiries and/or complaints

covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.

Uses knowledge of products, product availability, sales

territories, and individual customers to provide a key communications link to the customer.

Exercises judgment and discretion, and functions independently within authorized limits.

Typically requires analysis, judgment, and sensitivity to customer needs

Manage customer portals

Create delivery note

Validation price agreement

Monitoring EDI Orders

Confirmation order details

Manual order entry

Manage order exceptions

Send order confirmation

Manage return

Customer order delivery tracking

Customer Care

Answer customer questions regarding technical issues

Forward customer request to product management

Forward complex topics, dispute cases, technical support to respective responsible function

Analyze internal request

Issue credit note

Price dispute management

Your Profile

• Education/university degree in business administration, sales, commerce or any other relevant field.
• 0 to 4 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
• SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
• Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
• Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
• Flexibility with shift timining for self and experience in 24x5 shift model
• Service oriented mindset - Proven ability to develop new ideas and creative solutions

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Job tags

Salary