Team Lead Operations - Career Returners Programme
Location
Bangalore | India
Job description
Management Level
G
EQ India Career Returners Programme: Team Lead - Operations Location: Chennai / Bangalore Mode of Operation: Office Based Are you ready to reignite your career journey Equiniti (EQ) India is partnering with Career Returners to launch the EQ India Career Returners Programme, for individuals who have taken a career break and are eager to re-enter the workforce.
You will be an experienced professional who has had a career break of 18 months or more (as of March 2024) for childcare, eldercare or other reasons. You may have been working small-scale around your other commitments or you may not have done any paid work at all during this period.
Through the Programme, you will benefit from:
- A permanent role from Day One.
- Specialised Career Returners Coaching to support your return to the workplace.
- A supportive peer group of other returners.
- Access to training and learning opportunities.
Business Function: EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.
Core Duties and Responsibilities: - Monitoring the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.
- Developing individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.
- Working alongside the UK operational team to ensure communication and operations are aligned.
- Recognising and analysing trends in problem occurrence and workflow, investigate further when appropriate and implementing changes or co-ordinating support from other parties to resolves matters and minimise the risk of re-occurrences.
- Monitoring the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.
- Ensuring that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
- Supporting team deliverable by undertaking a range of roles and tasks when required.
- Pursuing personal development of skills and technical knowledge to adapt to the changing business environment.
Competencies And Experience - Proven experience in team management & Leadership roles with in operations.
- Plan and implement changes gaining commitment and understanding, minimising disruption to our service.
- Has a very good understanding of the Group's overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
- Able to assess the impact of change on products, systems, processes and people.
- Develop and maintain relationships with key contact in all relevant areas.
- Has a good understanding of the business environment in which Equiniti operates and of industry best practice.
- Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti's business and overall aims, including relevant IT industry developments.
- Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
- ICSA or IAQ qualification including 'Compliance' module (must be achieved within 1 year of appointment).
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
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