Location
Pune | India
Job description
We re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex information and document in simple terms.
Skills and Qualifications
- Bachelor s degree in B.E/ B.Tech/ BCA.
- 6-7 years industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics.
- Previous experience writing documentation and procedural materials for multiple audiences. Must have experience in MSTP standards.
- Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API technical reference guides.
- Superior written and verbal communication skills, with a keen eye for detail.
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
- Firm understanding of the Document development life cycle (DDLC)
- Good to have Certification through the Society for Technical Communicators (STC)
- Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft, Design Center or other Contemporary tools to create documentation.
- Good to have experience in understanding and writing API documentation in specialized tools like Swagger (Open API 3.0) or Postman for SOAP & REST APIs.
Objectives:
- Develop comprehensive documentation that meets organizational standards.
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
- Ability to improve search results using SEO techniques in Technical writing.
- Evaluate current content and develop innovative approaches for improvement.
- Research, outline, write and edit content, working closely across product portfolios and solutions to understand requirements.
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Job tags
Salary
