- As a Quality Manager II, you will be providing expert business analysis on projects and product quality and to provide input for product and process reengineering within Platform Foundation. You will utilize Risk Based thinking along with advanced analytical and problem-solving techniques to lead project teams to develop and implement quality process and improvement. You will be working with division stakeholders within the organization to coordinate activities as they relate to processes and operating models.
Further in this role you will:
- Apply advanced analytical and problem-solving techniques to lead process improvement efforts
- Lead various process and project level assessment and long with facilitating/leading ISO Audits.
- Driving and enabling the culture of Risk based thinking and Change management across the business unit.
- Lead a number of cross functional/organizational project teams to develop and implement improvement actions to help reduce customer complaints
- Support/lead Quality activities at a site or global level
- Facilitate/lead proper root cause analysis for project teams or groups within Global Content Operations
- Review/analyze quality results and undertake trend analysis and root cause analysis
- Drive implementation of corrective and preventive actions and monitor trends during implementation for effectiveness review
- 10 years of experience with leading audit programs and with leading audit teams
- Bachelor's degree (Software/Computer Sciences, Engineering, or Management) and experience in Software Process engineering.
- 10 years of experience in working with, and auditing Quality Management Systems according to ISO 9001 , ISO 14001, OHSAS 18001, ISO/TS16949, CMMi DMM, ITIL, ASPICE, ISO26262 or other quality standards.
- Experience in practicing various Problem-Solving methods including 8Ds, Green/Black Belt Six Sigma and Data Analytics
- Experience Customer Escalation handling
- Experience with software development methods (e.g. Agile) and a software continuous improvement framework (e.g. CMMI, A-SPICE)
- Experience with JIRA and process management tools.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
