The Hosteller
Location
Delhi | India
Job description
Job brief:The Hosteller, a chain of backpacker hostels with 50+ hostels across India currently, is the perfect pit-stop for global as well as local travellers to relax, rejuvenate and experience India’s rich heritage while not worrying about a clean, safe and smart place to stay. It is one of the fastest growing hostel chains in India that is uniquely designed, filled with activities and experiences for travelers to enjoy and offers a quality budget accommodation.Job role:Front desk associate/executive/asst. manager/manager (Hotels)Duration: Full timeLocation: Shimla, Kufri, Khajjiar Himachal PradeshWork Ex: 0-5 years (in hotel)Job responsibilities:Understanding of the hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R& M, etc.Understanding of the company's vision, business expansion plans, operational standards, etc.Understanding the nuances of managing a hotel under a network and optimize its operations with a bird eye viewUnderstanding of hotel launches, setups, day to day operations, staff fulfilment, etc.Understanding of various departments including front desk, housekeeping, F& B and experiencesUnderstanding of task based SOPs/TATs, vendor negotiations/management, etc.Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basisHandle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with othersInteracts with customers to obtain feedback on quality of product, service levels and overall satisfactionEnsuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational marginsMotivating, mentoring and aligning co-staffs as per company defined procedures and policiesLiaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationshipCoordinating with other departments within the company to help resolve issuesQualifications:Educational background: Hospitality graduate or post graduateExtensive operational knowledge of hotel operationsOutstanding analytical, communication, interpersonal & time-management skillsLocation flexible
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