Senior Analyst - Analytics
Location
Gurgaon | India
Job description
About The Opportunity
Job Type: Permanent
Application Deadline: 31 March 2024
Job Description Title: Senior Analyst - Analytics Department: Analytics Location: Gurgaon Grade: 4 We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.
Department Description The Analytics function is based in India and supports Fidelity Worldwide Investment's Sales, Marketing, Propositions, Risk, Finance, Customer Service and HR teams across the globe. The key objectives of the function are:
- To develop deep customer insights for our businesses helping them segment and target customers more effectively
- To develop a fact based understanding of sales trends and identify actionable sales growth opportunities for each of our sales channels
- To understand customer preferences in terms of products, service attributes and marketing activity to help refine each of these
- To help develop new services lines e.g. develop customer analytics for key IFAs, DC Clients, Individual clients etc.
- To develop market and competitive intelligence in our key markets to help shape our business planning in those markets
The function works directly with senior stakeholders to identify areas of analytics, define problem statements and develop key insights.
Purpose of the Role You will be expected to take a leading role in developing the Analytics capabilities for our businesses. This will involve:
- Engaging with the key stakeholders to understand Fidelity's sales, marketing and client service needs
- Engaging and collaborating with other internal teams, such as the IS Development, IS Architecture and Emerging Technology teams in the development of new tools, capabilities and solutions
- Designing and developing compelling next gen AI / ML driven real time visualisations with capability the to feed into custom built recommender engines and other applications
- Specialized BI tool reporting, including design / development of complex BI reports (i.e. joining of multiple universes, advanced syntax)
Key Responsibilities Stakeholder Management (5-10%)- Works with stakeholders and other sponsors to understand the business problem and translate it into appropriate analytics solution
- Engages with key stakeholders for smooth execution, delivery and implementation of solutions
Developing and delivering solutions (40-50%)- Work collaboratively with the Business Analytics and IS teams developing compelling data visuals & dashboards
- Tool Development Design & development of OBI / Tableau / Einstein Analytics dashboards, Interactive BO WebI reports
Development of scenario based tools that leverage complex macros and/or large external data sources (i.e. revenue / admin fee forecasting)
Works with tech groups to identify and resolve any data, environment, or implementation issues
- Data Management & Reporting
- Maintenance of various lookup tables
- Ad-hoc reporting capabilities - improve turnaround
- Expand usage / expertise of Adobe tools, Decibel, Marketo, Seismic
- Transition OBI dashboards to Tableau
Collaboration and Ownership (5-10%)- Provides mentoring, coaching, and consulting advice and guidance to staff, e.g. analytic methodologies, data recommendations
- Takes complete independent ownership of the projects and the initiatives in the team with the minimal support
Developing/evaluating tools, methodologies or infrastructure: (30-40%)- Evaluates/develops, advance tools, methodologies or infrastructure to support long-term business problems and take the group to the next level, e.g. modelling software, modelling methodologies, data and system requirements, scoring process, optimization environment
Experience And Qualifications Required Qualifications: Engineer from IIT/Master's in field related to Data Science/Economics/Mathematics (Tie1 Institutions like ISI, Delhi School of Economics)/M.B.A from tier 1 institutions
Experience - Overall 5 to 8 years of experience in Analytics
- 4+ years of experience in Visualisation (Tableau / PowerBI / R Shiny / Dash)
- Proven experience of using SQL
- Experience of working in AWS / Snowflake Environments
- Should be able to run analytics applications such as Python, R and interpret statistical results
- Knowledge of SPARK/Hadoop/Big Data Platform will be preferred
Key Competencies - Ability to engage in discussion with senior stakeholders on defining business problems, designing analyses projects and articulating analytical insights
- Strong working knowledge of Tableau and PowerBI with the ability to design and develop compelling customized visuals
- Ability to convey complex analysis using creative visuals within Powerpoint presentations
- Excellent problem solving skills
- Ability to independently own and manage the projects with minimal support
- High degree of comfort in working with ambiguity
- Excellent analytical skills and a strong sense for structure and logic
- Competent at analyzing both quantitative and qualitative data.
- Consistently reliable, methodical, adaptable, resourceful, enthusiastic, dedicated, self-motivated and commercially minded
- Ability to communicate effectively and to work with people at all levels within and outside the Company
- Focussed on providing high level customer service
- Proactive, willing to take initiative
- Flexible and adaptable, responds rapidly to changing agendas
- Ability to use good judgement in the use of confidential information
- Clear open communication with a willingness to listen
Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
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