Asians Group LLC
Location
Philippines | India
Job description
Client Support (Native Mandarin)
Preferred Qualifications :
- Proficient in Written and Verbal English - Proficient in Written and Verbal Mandarin - Familiarity with server logs and monitoring tools - Knowledge of web servers, network protocols, and DNS - Prior experience in Tech company or customer service environment - Excellent communication skills both written and verbal - Ability to multitask, prioritize, and manage time effectively - Strong problem-solving skills and attention to details - Willingness to work on a rotational skills shift, including weekends and holidays - 24/7 shift (meaning night shift, work on weekends, and changing shifts) Description of responsibilities : - Competent enough with all types of systems for customer support via proactive monitoring, providing metrics for both system and process performance, and ensuring system backups are processed regularly - Responsible for managing the interface with all functions at all levels within the organization and with institution customers that consist of research, business, and external partner units. - Familiar with product management and project management, create and maintain the bridge between Operations Support team and DevOps team, focus on better product and better working environment. - Can mediate escalating situations that would cause major incidents as required to ensure coordination of resolving parties, effective communication to stakeholders, postincident review and documentation as well as fine-tuning of operation management processes Required experience : - Any Work Experience in Tech-Related Field Required skills : - Decisiveness Advance - Tech Savvy - Problem Solving Skill- Advance - Communication Skill - Advance - Highly ResourcefulJob tags
Salary