IT Senior Project Manager
Location
Hyderabad | India
Job description
Who We Are:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
Who You Are:
This position will be remote but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations.
Position Overview:
We are seeking an experienced IT Senior Project Manager with a Project Management Professional (PMP) certification to lead and oversee the planning, execution, and delivery of IT projects within our organization. The IT Senior Project Manager will be responsible for managing the entire project lifecycle, from initiation to closure, ensuring alignment with business goals and objectives. The ideal candidate will have a strong background in IT project management, with proven experience in managing complex technology projects and leading cross-functional teams.
Roles and Responsibilities:
Management
- Managed the Service Delivery Operations and responsible for the overall Service Delivery of technical services.
- Reviews service delivery process and procedures, recommending client service and IT process development and improvements
- Support enhancements, research, and recommendation of new technologies and procedures.
- Maintain high-performing service support functions including an IT Service Desk, Desktop Support, Data Center Support, Infrastructure Applications Support, Network & Security Support.
- Identify and manage project risks and issues, and develop mitigation strategies to ensure successful project outcomes
- Develop project plans, schedules, and budgets, and track progress against milestones and deliverables.
- Lead cross-functional project teams, including IT professionals, vendors, and business stakeholders, to achieve project goals and objectives
Culture
- Ensure adherence to IT project management best practices, methodologies, and standards, and drive continuous improvement initiatives to enhance project delivery processes
- Ensures continuous improvements across the supporting teams to meet existing customer contracts/statements of work (SOW), Service Level Agreements (SLAs), and Operating Level Agreements (OLAs), and compliance requirements.
- Drive operational excellence, collaboration, and process compliance.
- Have very high attention to client satisfaction, details, and quality focus, and respond promptly to opportunities for improvement.
Accountability
- Be accountable for the quality of Service and performance
- Perform daily, weekly and monthly ticket audits on the technical team, ensuring tickets are routed correctly and populated following a standardized work detail format
- Document how your time is spent managing resources and projects on a Daily, Weekly, and Monthly basis, to ensure accurate metrics for Project Management.
Delivery
- Manage team schedule, balancing employee absences/vacations and DSS SLAs/KPIs
- Develop and improve IT Support to deliver a high level of service to clients
- Manage support teams in different regions that are accountable for the delivery of support services to our clients
- Provide a high level of responsiveness to business needs, address and report quickly requests made by the clients, and acts accordingly in case of a major incident or service unavailability
- Interface with global operations teams, and other regional SDMs, in all regions and represent IT in cross-functional initiatives.
Requirements:
- Proven 10 + years of working experience as an IT Project Manager.
- Must be certified PMP- Added value
- Excellent client-facing and internal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Experience working with IT companies.
- Must have direct experience with rolling out physical locations, technical aptitude, etc
- Excellent written & spoken communication skills (Mandatory)
Job tags
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