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Guest Service Associate - Front Office


NOVOTEL


Location

Lucknow | India


Job description

Company Description


"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description


ØResponsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints.

ØMaintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

ØResponsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Qualifications


ØExcellent verbal and written

communication; analytical and

reasoning skills; well versed with

problem solving techniques.

ØStrong organizational skills.

ØMinimum 1 year of relevant experience

ØKnowledge about Opera would be an advantage.

Additional Information


•An opportunity to be with world’s preferred hospitality group

•Captivating and rewarding experience working alongside passionate professionals

•Range of exclusive Heartist Benefits

•Come As You Are

-Work With Purpose

-Grow, Learn & Enjoy

-Explore Limitless Possibilities


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