Location
Secunderabad | India
Job description
Company Name: VARITE India Private Limited
About The Client A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.
Essential Job Functions - ¿Demonstrate highly-developed analytical skills including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data.
- Identify Customer Experience improvement opportunities and work end to end till fix.
- Deep dives and completes root cause analysis of CX outliers and trends and drives resolution of issues to closure.
- Able to balance dive deep and insights generation skills to drive structural fix.
- Able to influence stakeholders without authority to drive changes programmatically.
- Report CX project metrics, status updates and track own goals.
- Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis
Major Responsibilities - Use data analyses to develop solutions to improve customer experience and to guide business decision making
- Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
- Work with business and tech teams to meet business requirements
- Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development.
- Follow established methods on projects & drive operational controls for all projects and teams
- Ensure critical metrics for the Experience Excellence Services are met.
- Handle the collection of customer feedback and identify optimization areas. Identify and handle risks in relation to Business Services underpinning business processes
- Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship.
- Ensure insights from Experience Analytics is provided to relevant partner
- Responsible for the end-to-end process related to PR creation, Approval and PO Amendments.
- Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Payroll, Vendor Management and global Client employees.
- Performs analysis on weekly and monthly basis on spend data, process inflow, invoice related queries for process improvement areas.
- Prepare process metric by studying data and provide deep dive analysis on major contributors
- Drive effective teamwork, communication, collaboration and commitment across both Global and India teams
- Responsible for the end-to-end process related to PR creation, Approval and PO Amendments.
- Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Vendor Management and global Client employees.
- Performs analysis on weekly and monthly basis on process inflow, user queries for process improvement areas.
- Prepare process metric by studying data and provide deep dive analysis on major contributors
- Drive effective teamwork, communication, collaboration and commitment across both Global and India teams
Qualifications: Basic - 2+ years of program or project management experience
Preferred - Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience in Coupa and Oracle Financial systems
- Solid program management skills
- Experience in Coupa or other financial management/procurement software Experience in ticketing system
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.
Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
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