Vice President - Hospitality & Operations

Location

Bangalore | India

Job description

Role and Responsibilities:

• Transform technical-led operations to hospitality-led operations
• Oversee and manage day-to-day facility operations to develop operating efficiencies.
• Organizing and overseeing all facility activities to ensure a seamless and exceptional member experience
• Coordinating with various functions, implementing efficient processes, and maintaining high-quality standards throughout the organization. Excellent communication and organizational skills are vital for effectively liaising with team, members, and other stakeholders.
• Request and escalation management - Should be able to handle member escalations, enforcing regulations, and ensuring efficient management of supplies and expenses
• Liaison with the Facility management teams to get the work done seamlessly
• Manage P&L and profitability for facility operations
• Identify and help ensure that the strategic goals for hospitality and operations are executed properly
• Resource allocation whenever and wherever needed
• Establish standard operating procedures and new ways of working
• Enhance touchpoint for ongoing customer engagement
• Setup centralized COEs and command centres for efficient facility operations

Must Haves:

• Ability to function independently yet communicate laterally and upwardly with ease
• Excellent interpersonal skills to effectively communicate and coordinate complex issues
• Experience of handling projects with diverse and multiple internal/external stakeholders is crucial
• Excellent communication and Stakeholder Management is essential
• Manage work and deliver within a dynamic environment
• Like challenges, and embraces change in a fast-paced environment
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

Experience and Skills:

• 20+ years or equivalent experience in hospitality, operations, or related experience. Customer service experience required
• 15+ years of management experience of leading a team of individual contributors
• Must have strong skills in project management, and business operations experience especially in the hospitality sector
• Bachelors / Masters or equivalent degree preferred in Operations Management, Hospitality, or other fields

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and additional duties may be assigned as needed

Job tags

Salary