Customer Care Inbound Voice Process
NTT Data Information Processing Services Private Limited
Location
Noida | India
Job description
Hi All,
NTT DATA Services is Hiring for International Inbound Voice Process (US Healthcare).
Location: Noida Sector 144
Work from Office
Shift Timings: US Shift (Cab Facility Available)
Job Responsibilities:
- Ensure that all assigned inbound calls are resolved.
- Helps resolve outstanding issues from previous transactions.
- Take calls from providers/callers.
- Escalates calls to supervisor when transaction closing is delayed, or transaction exceeds contract processing schedule.
- Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
- Identifies and resolves issues around nonstandard pending transactions.
Job Requirements:
- Any Graduates (complete 15 years of education with original marksheets).
- Excellent Communication (both verbal & written).
- Comfortable in customer handling.
- Comfortable in handling inbound voice calls.
Candidates should be available for Face-to-Face Interviews.
Job tags
Salary
