August Digital
Location
Bangalore | India
Job description
AugustDigital - Devops Engineer - C2H Role Job Description :
Role and Responsibility Tier 1 DevOps Engineer works with Incident Manager to represent Executive and Sr. leadership on internal and customer facing calls acting as the one voice for Cisco Engagement includes management of all processes and resources involved in open and active service request resolution. Contribute to and maintain knowledge base for the managed service. The ability to stay attentive and react quickly when the unexpected occurs Liaison with Tier1 service providers on product requirements and deliverable Minimum Qualifications 3+ years of experience in an operational technical role preferably in SaaS offering (application or infrastructure support) Technical understanding in a variety of hardware and software platforms: AWS (Amazon Web Services), ServiceNow, Windows, proprietary and open source UNIX varieties, (Linux, AIX), Cloud Computing, Database technologies, Networks and back-end infrastructure Candidates must possess excellent team and people skills and should be comfortable working in geographically dispersed teams Candidates will typically have 3+ years of industry experience in a network operations/support role with increasing responsibilities 3+ years experience of working in large, complex deployment environments 3+ years working in a Delivery or Operations team 3+ years of demonstrable experience of Linux systems administration such as Red Hat or CentOS 3+ years of industry experience in a network operations / engineering support role in a 24/7/365 environment Solid experience on AWS hosted services, ServiceNow, EC2, VPC, DynamoDB, Route53, Elastic ache Deployment automation scripting experience (Bash/Python/etc., we use Python) Strong understanding of IP networks especially troubleshooting layer 1, 2 and 3 issues Hands on experience with Salt, Puppet, Chef, Cobbler, Ansible (we use Salt) Solid understanding of git flows, yum/rpm management Working knowledge of a key database technology such as Oracle, MongoDB or Cassandra Working knowledge of networking, switches and routers Experience of virtualization technologies such as VMWare, Xen or KVM Education Qualifications : Key Skills : Contact Details :
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