Sonata Software
Location
Bangalore | India
Job description
Sonata Software is a Microsoft Platinum partner.
Are you ready to join a team of the world’s best technical experts to enable the success of Microsoft solutions? Do you want to be part of Cloud technologies and get ahead? You will have a chance to solve technically complex problems for the some of the world’s largest companies. Support Engineers provide deep technical troubleshooting skills for escalated issues that involve Microsoft’s technically complex or politically sensitive support situations. Drive the team/cluster level projects to improve CPE. Location: Bangalore /Hyderabad/Noida Job Type: Full-time Shift Timing : 6:30 PM onwards Skills & Qualifications: Candidate must be a strong critical thinker and enjoy solving very difficult problems. Support Engineers are frequently involved with high profile issues and therefore must be able to handle both pressure and complex situations. Candidates must also have strong customer service, accurate logical problem solving and communication skills and the ability to work in a team environment. Knowledge and hands-On expertise with the following products- Microsoft Office applications & Outlook 2010/2013/2016 Microsoft Office 365 and/or Exchange on-premises servers administration (2007/2010/2013/2016) Windows Server concepts and administration (Active Directory, Group Policy Management, Terminal Server, Networking) Advance knowledge of Authentication protocols Autodiscover Free/busy Calendaring Outlook client connectivity (MAPI, RPC/ EWS, REST) Email hygiene i.e. Antispam, Malware, Phishing Knowledge on Tools and log analysis (Troubleshooting tools): Knowledge of Exchange Online Hybrid is an added advantage. Knowledge of Exchange online or Exchange on Prem concepts Networking concepts - DNS, protocols, DevicesJob tags
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