Ecozen Solutions
Location
Pune | India
Job description
Key Responsibilities:
1.Training Delivery:
Conduct hands-on and theoretical training sessions for service technicians, engineers, B2B clients, installation partners, and nodal agencies.
Customize training modules to suit the audiences technical proficiency and requirements.
Demonstrate system functionalities, troubleshooting techniques, and best practices for installation and maintenance.
2.Content Development:
Create training materials, manuals, videos, and presentations to effectively communicate product features, updates, and technical specifications.
Collaborate with the product development team to align training content with the latest product enhancements and innovations.
3.Support and Guidance:
Offer continuous support and guidance to technicians/engineers in resolving technical issues through various communication channels.
Address queries and provide technical assistance to clients and partners, ensuring a clear understanding of our products.
4.Feedback and Improvement:
Gather feedback from training sessions and stakeholders to refine training programs and materials.
Collaborate with relevant teams to relay suggestions for product improvement based on user experiences and challenges faced during installations or maintenance.
Requirements:
Bachelors degree in Engineering or a related field.
3+ years of experience in technical support or training role, preferably in the renewable energy sector.
Proficiency in solar water pumping systems, their operation, installation, and maintenance.
Strong presentation and communication skills, both verbal and written.
Ability to adapt training content to suit different audiences.
A proactive attitude with a problem-solving mindset.
Familiarity with instructional design principles and training methodologies.
Job tags
Salary
