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Location

Pune | India

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Job description

Job Description

Overview

Avalara is seeking an experienced and dynamic Manager, based in Pune, India. In this role, you will oversee and lead three critical teams: the Partner Engagement Desk Specialists, the Inside Strategic Alliance Managers (iSAMs), and the Inside Strategic Partnership Managers (iSPMs). As the Manager, you will play a key role in ensuring our partners have a seamless experience engaging with our partner program while nurturing existing partners to drive revenue and growth. This role requires effective leadership, strategy development, and alignment with Avalara's goals.

Responsibilities

Managerial Responsibilities:

 

1. Team Leadership:

· Provide leadership, guidance, and mentorship to a team of Partner Engagement Desk Specialists, Inside Strategic Alliance Managers (iSAMs), and Inside Strategic Partnership Managers (iSPMs).

· Foster a collaborative and high-performance culture within the teams, promoting continuous learning and development.

 

2. Performance Management:

· Set clear performance expectations and goals for team members.

· Conduct regular performance evaluations, provide feedback, and support career development plans.

 

3. Strategic Planning:

· Collaborate with senior management to develop and execute strategies for partner engagement and growth within the Avalara Partner Program.

· Align team objectives with company goals to drive partner success.

 

4. Resource Management:

· Efficiently allocate resources, including personnel, to meet the demands of both teams and ensure optimal operational efficiency.

 

 

Partner Engagement Desk Responsibilities:

 

1. Partner Program and Partner Portal Expertise:

· Support Partner Engagement Desk Specialists in becoming experts on Avalara's partner program and newly released Partner Portal

· Oversee the onboarding and education of new partners on the program.

 

2. Communication and Documentation:

· Facilitate communication between Partner Engagement Desk Specialists and various Avalara business units to address partner inquiries, concerns, and requests.

· Certify internal processes are well documented and updated as the program evolves.

· Identify gaps in resources or documentation to provide the best possible experience for our partners.

· Ensure team is meeting or exceeding SLAs and working assigned tickets, cases and projects thoroughly.

 

 

Inside Strategic Alliance Manager (iSAM) Team Responsibilities:

 

1. Partner Growth:

· Lead the iSAM team in nurturing and developing relationships with existing partners to drive revenue and growth within the Avalara Partner Program.

· Collaborate with iSAMs to identify opportunities for upselling and cross-selling Avalara solutions.

2. Performance Metrics:

· Define and track key performance metrics for the iSAM team, ensuring they meet revenue and growth targets.

 

 

Inside Strategic Partnership Manager (iSPM) Team Responsibilities:

 

· Collaborate with North America-based SPM portfolio leaders on setting and steering the responsibilities, tasks, and goals for the iSPMs.

· Coach and manage the iSPMs as they support the account planning & strategy, performance analysis & reporting, and partner relationship management for select strategic technology partners with the North America-based SPM team.

· Coordinate feedback loop to refine and improve new or changed processes.

Qualifications

Qualifications:

• Must be able to support North American-based partner set and North America-based working hours
• Bachelor's degree in business, marketing, or a related field.
• Proven experience in managing teams in a customer-facing or partner-facing role, ideally in a technology or software company.
• Exceptional organizational skills and attention to detail.
• Strong English communication skills, both written and verbal.
• Project management skills.
• Strong issue triaging skills.
• Experience with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applications.
  • o Mindmatrix, Salesforce, and Jira working knowledge preferred.
• Ability to work independently and manage multiple tasks and priorities effectively.
• Proficiency in using software tools and platforms for documentation and communication.
• Highly responsive and adaptable to change in a dynamic environment.

 

Preferred Qualifications 

• Experience working with partner programs. 
• Knowledge of SaaS market. 
• Ability to travel occasionally for partner meetings or events. 

About Avalara

About Avalara:
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

 

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

 

Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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