GBS STP Risk and compliance Lead

Location

Work from home | India

Job description

As part of the Mondel z International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.

How you will contribute

You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.

What you will bring

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative

Job tags

Salary