TM Inputs & Services Pvt Ltd.
Location
Salem | India
Job description
Hiring for a leading retail company:Key Responsibilities:
Customer focus: Driving Net Promoter Score
● Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
● Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
● Understanding the POS system to ensure that the transactions are processed effectively
● Being dedicated to customer satisfaction and resolving any concerns that the customer has.
Product recommendation:
● Presenting the customer with an optimal selection of products based on customer preferences
● Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
Achieving sales Vs. Plan & SOP adherence:
● Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
● Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
Store upkeep & maintenance:
● Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
● Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.
Personal attributes & competencies:
● Minimum qualification: 12th pass; Graduates preferred
● Ability to build rapport and trusting relationships
● Ability to understand unstated needs of the customer and offer solutions
● Clear communication and active listening skills
● Ability to adapt to changing environment and openness to learn
● Proactive task ownership, result-orientation, and customer-orientation
● Ability to multitask and organize activities based on priority
Key Responsibilities:
- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
- Understanding the POS system to ensure that the transactions are processed effectively
- Being dedicated to customer satisfaction and resolving any concerns that the customer has
- Presenting the customer with an optimal selection of products based on customer preferences
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
- After making the sale, coordinate with the customer for product pick-up after receiving due communication from the warehouse.
- In case of returns, he or she is expected to understand the reason and try to resolve it to control the return percentage
- Maintaining the store as per standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
- Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store.
Responsibilities: Eligibilities:
Job tags
Salary
