Senior Software Engineer-Java Support
Location
Andhra Pradesh | India
Job description
Senior Software Engineer-Java Support
Position Description
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Senior Software Engineer – Java Support
Position: Senior Software Engineer
Experience: 4- 8 Years
Category: Software Development /Engineering
location: Hyderabad, Bangalore
Position ID: J0124-0230
Employment Type: Full Time
Your future duties and responsibilities
P1 Incidents - Triage, Escalate to Level 2 for resolution, Engage CIM
• P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles
• War room representation - participate on P1 and Customer Impacting P2 Incident bridges
• Events handling will be owned with end to end responsibilities (acknowledgement till closure)
• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams
• Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)
• Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
• Make technical decisions, resolve events/incidents
• Escalate issues in a timely manner
• Dive into issues, figure it out, and work within their teams to permanently resolve.
• Find automation opportunities and work to completion
• Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues
• Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow)
• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level
• Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities
• Application Health check - Provide periodic application health reports to PNC Leadership team
• War room representation - participate on P1 and Customer Impacting P2 Incident bridges
Required qualifications to be successful in this role
Position: Senior Software Engineer – Java Support
Experience: 4-8 Years
Skills: Java Production support, Unix/Linux, Unix Shell scripting, SQL
Category: Software Development /Engineering
Location: Hyderabad, Bangalore
Education: Computer Science (BE / BTech / MTech / MS) from Tier I Premier institutes
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
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