Customer Service Representative - India - Mumbai
Location
Mumbai | India
Job description
About Us
Sitel India Pvt Ltd
SITEL is;
* World€™s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
International Voice & Non Voice for Technical Support and Customer Service
1. Age: 20 years to 40 years
2. Minimum Qualification Intermediate (or +2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
4. Experience Any Under Grad or Graduate Freshers.
5. Communication skills: Exceptional Spoken skills in English
6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)
Salary: As per Market Standards
Note: Any candidate applying for this position should be okay to work from office. Experience: Any Under Grad/Graduate Freshers can apply.
Job Profile:
1. International Voice (Technical Support)
- Responsibility: Provide Technical Support to International Customers
- Shift Timings: Should be flexible to work in US Rotational Shifts.
- Desired Skills: Need Excellent Communication skills in English.
- Must have strong Technical Knowledge(Hardware, Software, and networking Concepts)
- Working Days: 5 days working
- Weekly Offs: 2 Week Offs(Rotational and Split)
- Transport: Home Pickup and Home Drop.
- Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.
All Interviews will happen over telephonic or Skype.
Note: Any candidate applying for this position should be okay to work from office.
The selected candidates should be able to join ASAP and have all documents handy for background verification.
You can refer your friends too!!!
Education
High school diploma or equivalent
Experience Target
- Call Center experience a plus
Job tags
Salary
