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HDS Specialist


Homelane


Location

Bangalore | India


Job description

Job Description

  1. Manage custom quotes process and custom vendor alignment. Ensure defined processes are being followed during sales, design, and execution to avoid any customer disappointments at later stages.
  2. Ensure project management SOPS (during D1, Masking, D2, execution, IQC, rectification stage) are followed. Coach PMs and IMs on the same, if required.
  3. Doing RCA and helping resolve conflicts/escalations that PMs are not able to handle (eventually this should decrease once we improvise)
  4. Help on-ground PM to manage vendor relations. Vendor relationship management by the delivery team needs improvement for better coordination among them.
  5. Act as a change agent to bring the changes required to manage services/custom delivery better and be the bridge between category and delivery.
  6. Preparing POA along with specific timelines for execution of the project & use of manpower.
  7. Feasibility check of the customer site.
  8. Ensuring the material is available at the customer site as per approved Specs.
  9. Ensuring timeline adherence for each of the projects you are currently working on
  10. Ensure all the rectifications/ snags are completed before handing over the site to the customer.
  11. Ensuring we make more customers happier which translates into a growing N

Additionally

- The qualification criteria should be the same as that of the Project Manager Role

- He should be ready to travel across cities whenever required.


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