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Location

Gurgaon | India

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Job description

Greetings from Tekskills(CMMI Level 3)!!!

We are hiring for CHATBOT Consultant role for gurgaon location wfo,please go through the detailed jd below.

Chatbot Consultant

1 to 2 years
Gurgaon (WFO)
Immediate joiner

Job Description:

Responsibilities

• Chatbot Conversation Designing, Chatbot Operations / Management in Kore.ai pertaining to different business functions.

• Design the conversation flow, dialog structure, intents, entities, and utterances using Kore.AI.

• Test use cases for accuracy, performance, scalability, and security using Kore.AI's automated testing and debugging tools.

• Deploy use cases on various voice and digital channels using Kore.AI's omnichannel platform.

• Enhance use cases with continuous learning, feedback and analytics using Kore.AI's conversation insights dashboard.

• Troubleshoot and resolve any issues or bugs related to use cases.

• Collaborate with other developers, business analysts, project managers and stakeholders to deliver high-quality conversational AI solutions.

• Set up process, services, and tools around Chatbot Creation & Testing

• Corpus/QnAs Creation with knowledge of Natural Language Understanding.

• Be the point of contact for assigned functional teams to make sure their content is up-to date and relevant on the Chat Bot by analyzing reports and gathering feedback (primary and secondary)

• Analyze and understand business requirement/queries and design, test and deploy the solution via the Chabot (Kore.ai), periodically collaborating with global teams.

• Identifying business needs that may be resolved via digital intervention or can be automated.

• Working on updating of the corpus of Database of answers for conversational AI chatbot based on user feedback

• Continuously reviewing and identifying areas of improvement for successful responses of chatbot based on user feedback

• Publishing reports on the various aspects of chatbot

Qualifications and Experience

• Must-Have: Hands on experience of Kore.ai platform including Regular Expressions, JSON, handling entities, intents, dialog, context variables, custom scripts etc.

• Experience in implementing Out of the Box features as well as GenAI features of Kore.ai platform

• Experience in integrating Kore.ai application with various platforms.

• Knowledge of Software Development Lifecycle Methodologies.

• Should have basic knowledge of AI, Chabot, other cognitive tools and market trend of AI

• Should be excellent in excel, PowerPoint and other office tools.

• Should have technical inclination to new technologies, especially GenAI.

• B.E/B.Tech./MCA Degree - Preferred in IT stream

• Customer-service oriented with a problem-solving attitude

• Excellent written, verbal and communications and coordination skills

• Should be able to deliver on Tight timelines and Demonstrate success & achievement orientation.

• Exceptionally high motivational levels and needs to be a self-starter.

• Good-to-Have: Hands on experience of any other bot platforms like IBM Watson, Google Dialogflow, Amazon Alexa, Google Home, Microsoft LUIS etc.

Interested candidates please share your updated resume to: [HIDDEN TEXT]

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