Location
Delhi | India
Job description
Summary
Administration
- Develops and maintains a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
- Maintains a comprehensive library of Manuals and Parts Lists for all operational equipment, as well as a complete set of up to date drawings for all areas and systems.
- Implement a comprehensive series of Emergency Procedures covering emergency situations in the event of Fire, natural events, elevator malfunction, building evacuation and similar occurrences.
- Responsible for the smooth function of the Division’s administration and the timely maintenance of an efficient filing system which provides complete and supported records of Repairs, Maintenance and Energy Management for the hotel in accordance with policies and procedures
- Attends regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- Responsible for preparing the annual Engineering Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
- Prepares and regularly updates POMEC Departmental Budget, in close cooperation with the General Manager and Director of Finance ensuring targets are met and costs are effectively controlled.
- Assists the General Manager in the preparation of Capital Expenditure Plans
- Recommends, coordinates, and supervises Special Projects and Capital improvements approved by Hyatt management and/or owner(s) as directed.
- Reviews engineering log(s) and evaluates operating efficiency of equipment and related components.
- Controls and monitors utility consumption, proactively recommending actions to be taken to minimise waste, limit costs and improve levels of productivity.
- Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.
- Ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
- Implement a comprehensive series of Emergency Procedures covering emergency situations in the event of Fire, natural events, elevator malfunction, building evacuation and similar occurrences.
- Responsible for preparing the annual Engineering Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
- Prepares and regularly updates POMEC Departmental Budget, in close cooperation with the General Manager and Director of Finance ensuring targets are met and costs are effectively controlled.
- Assists the General Manager in the preparation of Capital Expenditure Plans.
Customer Service
- Ensure that all colleagues deliver the brand promise and provide exceptional guest service at all times.
- Spend time in public areas observing associate-guest interaction, working through Heads of Department to coach associates in guest service skills as necessary.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Drive customer satisfaction scores through key drivers of the Hotel through teams, coach and reward colleagues for us to achieve our set target.
Financial
- Implementation of effective budget controls.
- Checks for energy and engineering materials wastage and ensure optimum use of both in the operation.
- Proactively manages costs based on key performance indicators while still delivering the brand promise to the guest.
- Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Prepare the annual and revised Engineering budgets in close cooperation with the Director of Finance, relevant to the operational requirements of the property.
- Keeps accurate records and monitor closely all Engineering budget expenditures.
- Proactively manage costs based on key performance indicators while still delivering the brand promise to the guest.
- Establishes an efficient system for the control and verification of all fuel deliveries to the premises.
- Establishes an efficient system for the control and verification of all utilities delivered to and consumed in the property.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
Operational
- Performs, at least weekly, a routine inspection of all engineering operational areas (plantrooms)
- Controls and verifies all engineering log book entries.
- Supervises personally all hazardous work and ensure that all safety procedures are strictly observed
- Monitors the implementation of all energy conservation procedures
- Prepares monthly comparative utility consumption reports and keep constant survey of correct calibration of all utility recording instruments.
- C hecks timely completion of maintenance requests paying particular attention to guest related jobs.
- Assists Materials Management in the purchase of engineering spares and consumables.
- Prepares purchase requests and follow up with Materials Management.
- Preparation of planned preventive maintenance and guest room servicing procedures.
- Provides cost and time estimates for work requests.
- Allocates work requests, scheduled maintenance and repairs to Engineering employees.
- Coordinates and supervises contractors to ensure compliance with specifications and the hotel's procedures regarding guest contact and safety.
- Coordinates the engineering and maintenance work with other hotel departments.
- Prepares and conducts energy conservation orientation training for new employees in cooperation with the Training Manager and follow up with refresher training classes as conditions warrant.
- Assists with the preparation and implementation of an Emergency Response Plan and the operation and maintenance of all life safety and security systems.
- Assists in monitoring and controlling closely all environmental awareness and protection programmes, to ensure adherence by all departments in the Hotel
- Assists in ensuring that the property, its systems and the operational procedures comply with all the prevailing local and national codes, notifying the Director of Engineering of areas of non-compliance, if any.
- Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Makes sure that Engineering employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Manages the overall maintenance function of the property, ensuring compliance with local regulations, and Hyatt International standards of operation.
- Develops, implements, and audits a comprehensive Preventive Maintenance Programme for all equipment and other assets in accordance with manufacturer’s specifications.
- Establishes a regular well planned Guestroom Servicing Programme
- Directs maintenance activities to ensure the ‘Primary Plant’ provides continuous and consistent utilities required for operations.
- Establishes an efficient system for the control, verification, storage and utilisation of all fuel deliveries to the premises.
- Regularly inspect the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be placed on areas of difficult access.
Personnel
- Oversee and assist in the recruitment and selection of all Rooms / Food and Beverage /Spa Associates. To make sure that Heads of Department follow hotel guidelines when recruiting and use the Leadership Profile for selecting their Associates.
- Maximise the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Participate in the annual performance cycle for key colleagues of the operational departments and help them in their professional development goals. To ensure that they in turn conduct annual Performance Development discussions with their Associates.
- Ensure that each Head of Department plans and implements effective training programs for their Associates in coordination with the Learning Manager and their Departmental Trainers.
- Support the implementation of demonstrating and reinforcing of Hyatt’s Purpose & Values.
- Ensure that Associates follow all hotel, company and local rules, policies and regulations relating to fire, hazard safety, and security.
Other duties
- Maintains strong, professional relationship with the relevant representatives from competitor hotels and other organisations.
- Is knowledgeable in statutory legislation in employee and industrial relations.
- Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Engineering function as dictated by the industry, company and hotel.
- Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
- Represents POMEC on the hotel Executive Committee, ensures the efficient and economic operation of the POMEC Division providing services and support to other Divisions as required, maintaining equipment, buildings and grounds in optimum condition.
- Conducts weekly Energy and Maintenance Meetings, ensuring all meetings are well planned, efficient and results oriented.
- Attends and contributes to all Meetings as required.
- Ensure all employees provide a courteous and professional service at all times.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
- Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
- Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
- Ensure high standards of personal presentation and grooming
- Maintains positive guest and colleague interactions with good working relationships.
- Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
Qualifications
· Minimum 2+ years of experience in similar position.
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
· Excellent problem solving and interpersonal skills.
· Demonstrate a growth mindset
· Coach, mentor & Empower T.E.A.M.
Job tags
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