Location
Bangalore | India
Job description
- Ready to Work in US and Europe shifts
- A minimum of 5 years direct experience with NX and Teamcenter
- Teamcenter configuration and customization knowledge for BMIDE, TC-NX integrations, Active Workspace and NX Integration, CATIA Integration
- Teamcenter infrastructure architecture knowledge and experience
- Teamcenter Multisite experience
- Analytical skills with experience in overall Teamcenter product to solve Teamcenter end user issues
- Understanding of configuration management and document control best practices
- Analytical and process management skills
Required Knowledge/Skills, Education, and Experience
- Depending on types of applications supported, qualified candidates must have a degree in Mechanical Engineering, Mechanical Design, Computer Science or equivalent schooling and/or experience.
- A minimum of three to six years, NX CATIA CAD, experience and working
- Strong background in Teamcenter application.
- Experience in customer support and call tracking system.
- Background in Microsoft SQL or Oracle.
- Production clones to Test environments and Dev environments.
- Creating Teamcenter environments for the Development, Test and Production from scratch including installing databases.
- Perform Teamcenter system administrator activities, such as removing process and data locks, create and manage workflows and statuses as needed, manage folder structure, create queries
- Act as first point of contact for problem resolution and resolve key systemic production issues.
- Create and execute disaster recovery plans for Teamcenter Environments.
- Teamcenter Multisite support including trouble-shooting data transfer and sync issues, schedule manager and end user support.
- Experience in ACLs, Workflows, Organization, TC Visualization, Classification and NX Manager.
- Experience Structure Manager including creating Revision Rules and Variant Rules. Configuring Assemblies using Rev and Variant rules.
- Experience in creating batch scripts for different Teamcenter purposes.
- Experience in Teamcenter customization using ITK and SOA.
- Experience in Teamcenter Upgrades for TC Unified Architecture
- Experience in migration of PLM data from Teamcenter and other business applications to Teamcenter Unified Architecture
- Experience in TC-NX and TC-CATIA integration and also NX and CAD Customization
As an Technical Support Engineer, you are responsible for assisting customers in the use of Siemens software; interfacing with support and development management to escalate key customer issues; customer self-help tools; assist in testing and verification of software fixes during the development cycle. TAC calls would occasionally require additional input from technical leads, development, and management.
- Answer all Support calls from clients and provide solutions for problems.
- Under minimum direction, analyze clients problem and providea solution or a workaround in a timely manner that meets the customers needs.
- Duplicate client problems, provide explicit problem examples to development and write detailed problem and enhancement reports.
- Provide technical assistance to team members on difficult customer problems.
- Identify critical issues and take responsibility for successful resolution of issue while coaching.
- Actively participate and seek out GTAC department opportunities in including: product testing, Incident Report, Problem Report, and Enhancement Request maintenance, GTAC Quarterly and Symptom/Solution article creation, and staff meeting discussions. Recommend improvements to GTAC objectives.
- Create Solution Center articles, and a technical training sessions every other year.
- Train a minimum of 80 hours.
Job tags
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