EXL IT service management
Location
Noida | India
Job description
Understand the basic aspects of Cash Application & Account Receivable Process. Process and apply all cash received daily in the workflow by check and credit card. To research and prepare for conversion any duplicate or overpayments. The processor will be reviewing the information against specific criteria:
- Monitor the queue and apply customer's payments through the client specified portal.
- Retrieve missing remittance information and apply payments
- Transfer, Re-batch or split payments as per instructions
- Actively communicate with the branches and collectors in the initiation and processing of customer refunds - collect supporting documents, record adjustment entries in client systems and submit refunds.
- Create and email reports to branch/customer.
At month end make sure that all the cash was assigned and applied, all unassigned payments were researched and converted
- Ability to utilize multiple screens on systems to assess and research account information
- Intermediate skills in Microsoft word, Excel and Outlook
- Typing speed of =30 wpm with 90% accuracy
- Demonstrate a willingness to change within the technological/systems environment
- Adjust well to new situations and changing priorities
- Focus on the highest priorities first and be well organized
- Consistently acts with a sense of urgency
- Commitment to appropriate level of service
- Interacts in a positive manner
- Ability to handle fluctuation in workflow
- Ability to work independently and in a team environment
- Present information in a clear, concise, and logical manner
- Listens carefully and attentively
- Take initiative to stay informed and keep others informed
Job tags
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