SolidCAM INDIA
Location
Pune | India
Job description
About SolidCAM:
With over 37 years of industry-leading experience, SolidCAM is the foremost independent CAM company, dedicated to taking CNC machines to maximum productivity. Founded in 1984 by Dr. Emil Somekh, SolidCAM is renowned for its powerful integration with popular CAD systems, including SOLIDWORKS , SolidEdge and AutoDesk Inventor. We are committed to providing unmatched machining technology, and our revolutionary iMachining module is acclaimed for its time-saving capabilities, efficiency, and CNC machine performance enhancement. We take pride in our global presence with more than 250 dedicated professionals and a widespread reseller network. Job Description: We are seeking a multifaceted "Customer Success & Communications Associate" to join our dynamic team. In this unique role, you will be the cornerstone connecting our innovative technical team with our valued clients, playing a dual role in both articulating complex technical concepts and ensuring unparalleled customer support. This role is based at our office located in Pune , India. Key Responsibilities: Technical Voice-Over Production: Craft and deliver clear, engaging voice-overs for our technical video content. Translate complex technical information into accessible and compelling audio narratives. Collaborate with technical teams to ensure accurate and effective communication of technical concepts. Manage voice-over projects from conception to completion, ensuring high-quality audio production. Customer Success and Support: Serve as the primary point of contact for customer inquiries, providing timely and effective solutions. Coordinate activities between our technical team and customers, ensuring seamless communication and service delivery. Facilitate training sessions, product demonstrations, and other customer engagement initiatives. Collect and analyze customer feedback to drive continuous improvement in our products and services. Qualifications: Bachelor’s degree in Business Administration, Mass Communications, or a related field. Strong foundation in customer service and support. Excellent verbal and written communication skills in English. Ability to understand and clearly convey technical concepts. A problem-solving mindset dedicated to customer success. Experience in voice-over production or a strong interest in developing voice-over skills. Knowledge of CAMTASIA Software is an added Plus. Working knowledge of a CRM System is a plus. Working knowledge of MS Office 365 is a must. Experience in Outbound US Calling would be a plus. Must have neutral accent. What We Offer: A vibrant and supportive work environment at the forefront of CAM technology. Opportunities for professional growth in both technical communication and customer relations. The chance to play a pivotal role in enhancing customer experience and satisfaction. Competitive compensation and a commitment to your personal and professional development. Join SolidCAM India and become a voice and champion for our cutting-edge technology, driving success both within our organization and for our clients. We're not just offering a job; we're inviting you to be a part of our journey in shaping the future of CNC machining. SolidCAM is an equal opportunity employer.Job tags
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