Location
Noida | India
Job description
Overview:
The Customer Service role is vital to our organization as it serves as the primary point of contact for our customers. Customer Service representatives play a crucial role in ensuring customer satisfaction resolving issues and maintaining positive customer relationships. They contribute significantly to the overall success of the business by providing exceptional service and support.
Key Responsibilities:
- Interact with customers via phone email and chat to provide and process information in response to inquiries concerns and requests
- Resolve product or service problems by clarifying the customers complaint determining the cause of the problem and selecting and explaining the best solution
- Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions transactions comments and complaints
- Communicate and coordinate with internal departments
- Ensure high level of customer satisfaction through excellent sales service
- Stay updated on product knowledge and maintain a positive empathetic and professional attitude toward customers at all times
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
- Assist with placement of orders refunds or exchanges
- Assist with providing feedback on the efficiency of the customer service process
- Identify and assess customers needs to achieve satisfaction
- Handle changes in policies or renewals
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Required Qualifications:
- High school diploma or equivalent
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Ability to multitask prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to handle stressful situations appropriately
- Ability to work in a team environment
- Familiarity with CRM systems and practices
- Customer service focus with a positive attitude
- Attention to detail and accuracy
- Ability to work under pressure
- Good computer skills
- Ability to learn and apply new software tools quickly
- Problem analysis and problemsolving capabilities
communication,empathy,multitasking,time management,conflict resolution,customer service,teamwork
Job tags
Salary
