Manages and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers / factories, in accordance with department procedures
Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
Expedites intercompany factories and suppliers to ensure that delivery deadlines are met
Proactively identifies any issues and address with the correct personnel.
Ensures that the factories have received the right documents and produced the related order acknowledgements.
Planning / Coordination / Submission of documents/MRB/ITP to ensure the order is on track
Support the commercial aspects of the Order including timely documentation and invoice submission
Checks payment terms thoroughly and actions set up of bank submission documents ie LC/CAD/PBG/ABG for MRO orders/Small Project orders
Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms
Always Ensures highest customer satisfaction keeping customers updated on order status understanding prompt responses are key - aims for 100% OTD through RDSL/PDSL
Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD s
Manages resolution of dispute cases/warranty claims.
Prioritizes deliveries in response to changing customer schedules and expectations.
Develops contingency plans with suppliers to limit or eliminate negative effects of delayed promised delivery dates.
Works collaboratively with the team as necessary and focuses on meeting monthly/yearly POR targets
Basic Qualifications
Masters in Business Management or Degree in Engineering.
Prefer 3+ years of experience in relevant field.
Preferred Qualifications
Ideally, you will have execution and logistics experience with Pressure Management or Control Valve products.
Candidates with French and/or Arabic language capabilities are encouraged
