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Senior Consultant - Services


HCLTech


Location

Noida | India


Job description

Job Description (Posting).

Desired Experience: 9+ years of experience (Data Center)

Core Skills

Troubleshooting & Implementation Experience in core Routing protocols BGP,OSPF,EIGRP, MP-BGP,MPLS ,IS-IS, SONET/SDH Technologies

Hands on experience in Nexus 5k, 2k,7k,Cisco Catalyst 29xx,36xx,37xx,6500 etc..

Sound knowledge and working experience on Cisco Wireless e.g APs & WLC

Hands on experience on Cisco Meraki switches & access points.

Hands on experience on iOS and firmware upgrade.

Client to site & Site to site VPN configuration.

Hands on experience on Z-scaler, ZIA & ZPA

Hands on experience on Meraki switches

Hands on experience on DHCP management

Sound knowledge and understanding on QOS technologies MQC, LLQ , CBWFQ, WRED and MPLS-TE.

Understanding of various hardware queuing technologies and shaping technologies

Sound knowledge and Hands on experience in switching technologies, STP,VPC, VSS, VDC ,OTV, TRILL, Fabric path etc.

Troubleshooting & Implementation experience in WAN protocols & service providers.

Excellent communication skills.

Troubleshooting & Implementation experience in WAN protocols

Working experience across various cisco Routers and switches

Hands on Experience in Load balancers and WAN optimizers

Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation

Soft Skill

Excellent Communication skills ( written & verbal)

Good Documentation Skills

Good Presentation Skills

Team Work

Ability to derive a project plan

Strong leadership Skills and Excellent organisational

Build and maintain relationships with stakeholders

Educational Qualification: Bachelor of Engineering/Bachelor of Technology/MCA (Master of Computer Applications)/Bachelor of Science/Bachelor of Communications

Certification Required

CCNP/CCIE or equivalent Certification

ITSM/ITIL Process Foundation Certified Extensive Professional experience on Data Centre Management

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

EIS-Network Data-Network Data

Auto req ID

1350226BR


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