Emis Health India Private Limited
Location
Work from home | India
Job description
Job Title : Delivery Manager
Reports to : Portfolio Manager
Location: Remote or Hybrid
Level: Level 4
Position Type : Perm/Full-time
About Us :
We make a difference. Our vision is to be the leading provider of innovative healthcare technology that
improves people's lives. We want to positively impact the health and wellbeing of the UK population. We
believe in the power of technology to make healthcare faster, better and more accessible to all.
About this job
The Delivery Manager is accountable for the end-to-end delivery and reporting of all deliverables and projects
within an allocated Business area(s), ensuring they are managed diligently and consistently in accordance with
best practice, that defined governance standards are adhered to and data quality is maintained, so they
ultimately meet the required quality benchmarks and are delivered within agreed timescales.
The role (What you will DO and the IMPACT you will have) :
Accountable for the life cycle of allocated complex and high priority deliverables and projects ensuring
these are planned, executed and reported on effectively from conception through to closure, and that
outcomes/expected benefits are realised, the service is transitioned into Business As Usual (BAU) and
maximum value is achieved.
• Collaborate with Sponsors to define the allocated Business area(s), scope resourcing/budget
requirements and translate strategy into operational objectives to inform delivery and project plans.
• Liaise with colleagues in other departments to manage delivery dependencies, such as Hosted Services,
Training, Service Management, Support, Clinical, Product and Commercial.
• Take accountability to ensure all deliverables and projects within the allocated Business area(s), are
planned, executed and reported on effectively from conception through to closure, and that
outcomes/expected benefits are realised, the service is transitioned into Business As Usual (BAU) and
maximum value is achieved.
• Manage and report on the allocated Business area(s) status
• Provide oversight, guidance and support to those within the allocated Business area(s)
area to help them achieve their objectives.
• Employ effective quality controls to ensure that risks, issues, assumptions and dependencies are
properly captured, tracked and managed within the allocated Business area(s)
• Proactively yet constructively challenge stakeholders to influence and optimise delivery.
• Champion best practice ways of working through adoption of appropriate delivery methodologies and
internal process.
• Effectively chair or facilitate key meetings.
• Help develop standards, promote data quality and ensure defined governance is adhered to.
• Use sound judgement to make decisions and provide guidance on where matters should be escalated.
• Strive to meet demand by understanding capacity and prioritise based on value and business need.
• Undertake line management duties: 1:1s, objective setting, appraisals, sickness/leave etc. Mentoring of
junior staff. Being responsible for the welfare, development and performance of Senior Delivery Leads
and Delivery Leads within your reporting line.
• Form part of the PDT leadership group and support the Head of Portfolio Delivery with the
development and execution of the departmental strategy and operational improvements.
Knowledge, Skills and Experience (What you will KNOW or LEARN) :
Track record of managing and reporting on multiple deliverables preferably from an agile approach.
• Significant experience of managing deliverables and projects using methodologies such as AgilePM,
SAFe, DSDM, Prince2.
• Demonstrable experience of Agile methodologies and techniques.
• Strong stakeholder management skills.
• Well-honed written and verbal communication skills to audiences of all levels.
• Experience or understanding of commercial frameworks.
• Experience of delivery to deadlines alongside 3rd parties.
• Experience of working with offshore development teams.
• Experience of using a variety of Reporting and Delivery Life Cycle Management tools to monitor and
report progress.
• Excellent planning, reporting and organisational skills.
• Experience of working with teams and stakeholders across distributed locations.
• Excellent interpersonal skills.
• A good understanding of Matrix Management and successfully operating in this type of environment
• A good understanding of software development lifecycles, technologies and concepts.
• A record of delivery within an environment of tight deadlines and competing priorities.
• (Desired) An understanding of healthcare I.T. systems and the market they operate in.
Behaviors (How you will ACT) :
The successful candidate will be :
• Responsible
o Passionate about seeing deliverables come to fruition and willing to go the extra mile!
o An expert in the management of deliverables and projects with great experience and
knowledge of various delivery methodologies and frameworks.
o Someone with an eye for detail but with an awareness of what level of information is required
to manage effectively.
• Collaborative
o An influencer/relationship builder who engages with key stakeholders within the allocated
Business area(s) area and across the wider business including GXT/SLT, and also with our
external customers, to ensure shared alignment and understanding.
o An engaging and articulate communicator, presenter and facilitator of meetings and
workshops.
• Transformative
o An innovative, strategic thinker and commercially minded person with clear vision who helps
shape the direction of the area in which they work.
o An expert planner who can extract, understand and interpret crucial information.
• Supportive
o An inspirational leader who cares for direct/indirect reports and embodies the EMIS values.
o Team player, that is able to formulate and maintain strong relationships
We are developing a Growth Mindset culture across our organization.
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