---

Location

Pune | India

---

Job description

Job Description

Key Responsibilities:

• To provide direct technical support via the phone, chat and web based systems to our customers and partners though-out the EMEA Region.
• Analysis and technical investigation of reported problems with the FortiSOAR product
• Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues
• Problem investigation through analysis of logs, debug tools
• Reproduction of complex customer environments on lab equipment
• Follow-up with R&D departments to resolve product issues
• Manage technical cases, escalate, and control the right expectation until the closure of the cases
• Creation of technical documentation and bulletins to improve internal and external knowledge base
• Take initiatives and ownership of the problem to drive for results
• Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for DevOps activities

Skills and Attributes Requirements:

• Fundamental knowledge of SSH, TCP/IP, UDP, SSL, DNS and other common protocols.
• Experience in developing and improving tools to support operations and maintenance projects.
• Development of projects related to network and security automation.
• Experience in infrastructure and automation processes and tools: Ansible, Terraform, Netconf/Restconf, YANG, YML, Puppet.
• Experience in common continuous integration tools such as GitLab, Jenkins, or Buddy.
• Strong experience in scripting languages such as:
  • Python, Perl, Javascript, PHP, Perl and Bash
• Working knowledge with at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
• Hands-on experience using RDBMS, and NoSQL databases
• Experience developing, using and integrating REST API’
• Experience in container technologies such as Docker and container orchestration platforms like Kubernetes.
• Experience in cybersecurity product development or integration (e.g. playbooks, connectors)
• Strong troubleshooting and problem solving skills
• Effective communication skills
• Exposure to FortiManager and FortiGate API and/or FortiSIEM systems is an advantage.

Educational and Experience Requirements:

• Five years or more of previous experience
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
• Advanced knowledge of English (written and spoken), other languages are an advantage  

---

Job tags

---

---

Salary